Shipment

All parcels are shipped within maximum 48h working days after we received the payment. Shipping method is Fedex.

Orders should arrive within 2-10 workdays after we have received payment, but may vary depending on the destination.

Odette Ancel Paris, is NOT responsible for any delays of your package during delivery, By placing an order with us, you accept the risk that your package may be delayed during shipment.

What is your return policy?

If you are unhappy with your goods, we will be happy to offer a refund, provided they are returned within 14 days of receipt of your order, unworn, complete with all original tags and in original and resalable condition.


Are returns free?

Customers are responsible for the costs of returning their order.

We strongly advise that you return to us using a registered, trackable service, with the products fully insured, in the event that the parcel should get lost.  


How do I return my item(s)? 

If you would like to return any item(s) from your order, please follow these instructions:

  • 1) Check no more than 14 days have passed since the time you received your order.
  • 2) Place the items you wish to return in the box you received.
  • 3) Include your return receipt and a brief note to explain the reason for return, your refund request. Please attach to the parcel or send by e-mail to info@odetteancel.com your bank account details in order to process the transaction.
  • 4) Drop the securely sealed parcel at your nearest post office. You can use the shipping method of your choice but we recommend Fedex service. Remember to fully insure your goods and keep your receipt.

 

Ship to:

ODETTE ANCEL PARIS MOUZAKITI EIRL
23 rue Caulaincourt
75018 Paris
FRANCE


Returning Items From Outside the EU

When returning items from outside the EU please be sure to include "Returns" clearly at the top of the address and declare the goods as returns to the couriers/postal service.

This will prevent your return being delayed by French customs, allowing us to process it far more quickly.

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